Frequently Asked Questions

What are the hours of operation of the Sports Lounge?

Kiosks are Open

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Counter Open Daily: 10 AM – Midnight

*Hours are subject to change at management’s discretion.

Where are the Sports Lounges located?

All Sports Lounges are located on the Gaming Floor at each property.

When can bets be placed?

Bets can be placed at the betting counter with a Sports Lounge Ticket Writer during Sports Lounge operating hours. You may also place a bet at one of our self-service kiosks 24 hours a day.

Are cash and credit accepted at the Sports Lounge?

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Sports wagers may only be placed with cash.

How can I cash out a winning ticket?

You can cash out a winning ticket at the betting counter within the Sports Lounge during operating hours. You can also cash out a winning ticket at the Cashier’s Cage 24 hours a day.

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What is the minimum bet I can make at the Sports Lounge?

The minimum wager amount you can place at the Sports Lounge is $1.

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Am I able to bet on horse racing at the Sports Lounges at Seneca Resorts & Casinos?

You are not able to bet on horse racing at the Sports Lounges.

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How many teams can I bet on a parlay?

A parlay wager may include up to 12 teams at the self-service kiosk and up to nine teams at the betting counters in the Sports Lounge.

Welcome to sportsandcasino.com your home for the best sports and casino action experience in the industry.

Our vision here at sportsandcasino.com is to provide a place where both sports bettors and casino players can have a one stop shop to play in perfect harmony. What makes us stand out from the competition is our experience at all levels of the gaming industry from bonuses to customer service and of course payouts. We have all of the necessary tools to ensure that your experience with us is everything you are looking for. We pride ourselves on treating each customer based on their individual needs therefore ensuring that what you want is our priority.

The gaming industry can be a little bit tricky to navigate especially if you are interested in playing both sports and casino. You will be able to play your favorite casino games while you browse our sportsbook which offers some of the most competitive odds in the industry. In the past, you had to make a choice between a sportsbook or casino website. Usually a sportsbook that provides casino games or vice versa but don't specialize in both because that has never been the norm. We are here to change that.

When making a decision on where you would like to deposit before wagering, it is important to understand the overall picture of what type of experience you are looking for. Not all customers want or expect the same experience when wagering online therefore it is important for us to understand how we can tailor your account to meet and hopefully exceed your expectations as a customer. When opening a new account with us, you can receive real time assistance in order to specify what type of player you are.

Are you opening an account to make a single wager on a major event? Perhaps there is a specific league that you prefer to bet means you will only be active during certain portions of the year. If you are only interested in playing the casino that's great but isn't it comforting to know that if there is a sports wager that you like, there is no need to look somewhere else to make that possible. Everything you need is right here at sportsandcasino.com.

Another advantage of having all of your action in one place is the ability to better manage your money. Money management while enjoying gambling entertainment is often overlooked but is integral when it comes to getting the most action for your dollar. Why manage separate accounts when you can do everything you need in the same place? As individuals with real world experience, we understand that being able to shop at one place to get several items is the ideal situation which is why there are supermarkets in every city. We also know that not all supermarkets are created equal which is why we have employed the best online gaming professionals in the industry. Providing a service is one thing, providing the best service is our commitment.

The ability to make deposits and request a withdrawal is fundamental to the online gaming experience. In terms of deposit options, we are second to none. Whether is using your credit card, E-Wallet or Cryptocurrency, we have you covered. We suggest speaking to one of our customer service agents online or over the phone when making your first deposit in order to help you choose the best option for the type of action you are looking for.

Of course you are free to make the deposit yourself online however we do feel that a little bit of advice can go a long way in ensuring you make the correct choice. This applies to making withdrawals as well because there is nothing more frustrating then asking for your money and not receiving it in a timely manner. Our customer service professionals will let you know what is required of you ahead of time so that when it's time to cash out your winnings, there isn't anything required of you which can cause a delay. We would like to provide you with all pertinent information up front therefore ensuring that things happen on your schedule.

Often times in the gaming industry, customer dissatisfaction comes from a lack of transparency. We have implemented the necessary steps with our employee training to make sure that go above and beyond industry standard when it comes to making deposits and requesting withdrawals.

This goes back to our vision for sportsandcasino.com. We don't believe in offering a client options that don't meet their wagering needs. You will be offered the bonus that makes the most sense for you as the customer. If you mostly play casino and you decide to make a single sports wager, you will not be given a bonus that will tie your money up for a long period of time. Make no mistake, you will always be offered all available bonuses as the choice of which bonuses to accept are completely up to you. Our vision of treating customers according to their individual needs means that our gaming professionals will be available to explain to you what bonuses if any best suit your specific needs. You will either choose your bonus based on the amount of money you will receive in return or the amount of action required before being able to cash out. Why make that decision on your own? Those with online gaming experience often times make deposits and withdrawals online without speaking to anyone. For many experienced players, that is the experience they are looking for. We prefer not make assumptions in this regard so we provide this information proactively to all customers unless they specify that they don't need it.

Above all, we pride ourselves in making our customer experience as straightforward as possible. We understand that this is an industry where finding the right fit can be difficult with all of the available choices. With that in mind, we have chosen to focus on the pillars of what makes online gaming so much fun for our customers. Reliable and experienced gaming professionals who will provided you with detailed information that answers questions proactively while also assisting you with getting money in and out of your account in a timely and efficient manner.