FanDuel, which was hit hardest by the outage the previous weekend and needed until Tuesday to finalize and pay out contests across NFL, MLB, NASCAR, and college football, provided an alert through its customer service Twitter account Friday that live scoring for college football may be “slightly delayed.” It warned of potential delays.

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1. @Tillett26 @FanDuelSupport yesterday's outage was unacceptable. Thats two major service issues I had this weekend with fanduel. One sportsbook and one casino glitch, and have not received a response for my tickets submitted. Will not be recommending.
2. See if FanDuel is down or it's just you. Check current status and outage map. Post yours and see other's reports and complaints.
3. On Sunday afternoon, there were nearly 3,000 reports of the daily fantasy sports and online sportsbook site being down. The company's customer support Twitter account announced the stat provider was down and were working on the issue. 'Our stat provider is currently experiencing a major service disruption,' FD Customer Support wrote on Twitter.

Thousands of FanDuel customers have been locked out of their accounts for more than 48 hours after the operator attempted to merge DFS, sportsbook and casino accounts in New Jersey and Pennsylvania.

FanDuel fantasy customers first started reporting issues with the site on August 14 but it was up and running again by August 15. Any customers who lost money because of the downtime were reimbursed.

Then on Sunday, August 16, FanDuel warned its NJ and PA sportsbooks would be out of action for “12-15 hours” as it performed “platform upgrades.” However, three days later, some customers are still unable to log in to their accounts.

An update for @FanDuel fantasy customers: pic.twitter.com/rkkLixTT3R

— FD Customer Support (@FanDuel_Support) August 17, 2020

What’s not working at FanDuel?

Customers have reported a variety of issues, including:

• Inability to sign in
• Balances wiped to zero
• Failed location checks despite being in NJ/PA
• Deleted account history
• Unable to deposit

Its been 3 days since I have been able to log in to my account pic.twitter.com/lUDbDXTaOS

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— Zak (@zkablouti) August 19, 2020

The outage comes at an inopportune time as the NBA postseason kicked off Monday.

However, a FanDuel spokesperson said the work had been going on behind the scenes for months, but ran into problems in the final stages over the weekend.

“An upgrade like this takes months to prepare, our engineering teams have worked tirelessly to get ready for Sunday/Monday and unfortunately we ran into issues that prolonged the outage,” said FanDuel’s publicity director Kevin Hennessey.

The operator successfully completed similar account combinations in West Virginia and Indiana earlier this year. And it’s possible the extra load put on the platform by NBA playoff traffic helped cause the issues.

Some customers have also not heard back support staff thanks to the massive volume of complaints.

What was meant to happen?

“We were migrating our account and wallet functions, so customers would have single logins and one wallet in PA and NJ for their fantasy, sportsbook and casino accounts,” Hennessey explained.

“The user experience of our platforms have been significantly improved for customers that choose to play on multiple products. It will also give them a single view of their balances, transactions history and game play.

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FanDuel problems should be fixed “very soon”

Hennessy declined to share how many accounts were affected. However, he said once users fully verified their newly merged accounts, correct details would be shown.

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“We expect to fully verify and update the account interface of users affected in this manner very soon,” he added.

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If there’s any silver lining for FanDuel, favorites across NBA, MLB and NHL went 20-1 on Monday, giving rival books a bath. Timing is everything, they say.